Refund Policy

Pre-orders: fully refundable before launch

Every pre-order is 100% refundable, any time before your evaluation login is delivered, no questions asked. Email support@profirms.com from the email you used at checkout with your order details, and we'll process it.

After your login is delivered

Once evaluation credentials are issued, the fee has been used to activate your account with live market data, and it becomes non-refundable — whether or not the evaluation is passed. Exceptions we will always refund:

• Accidental duplicate purchases.
• Billing errors on our side.
• A verified technical failure on our side that prevented your account from ever being usable.

Discounted purchases

Orders placed with a discount code follow the same rules and are refunded at the amount actually paid.

Processing time

Approved refunds go back to your original payment method via our payment processor, typically within 5–10 business days depending on your bank.

Please talk to us before a chargeback

We resolve almost everything within a day. Filing a chargeback on a valid charge leads to account termination and a ban from Profirms programs, so reach out first — support@profirms.com.